General Terms and Conditions
The following General Terms and Conditions (GTC) also contain legal information about your rights under the regulations on contracts in distance selling and electronic commerce.
1.1 All services and deliveries of Dr. F. Krantz Rheinisches Mineralien-Kontor GmbH & Co. KG, Fraunhoferstr. 7, 53121 Bonn, Germany, via the Internet store hereunder shall be governed by these General Terms and Conditions. Any deviating terms and conditions of the Buyer are hereby expressly rejected. These shall not become part of the contract either by delivery of the goods or by any other implied act.
1.2 A consumer in the sense of these General Terms and Conditions is a natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur within the meaning of these General Terms and Conditions is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his independent professional or commercial activity.
2. contracting party
A contract of sale shall be concluded with Dr. F. Krantz Rheinisches Mineralien-Kontor GmbH & Co. KG, Fraunhoferstr. 7, 53121 Bonn, Germany, represented by Krantz Verwaltungsgesellschaft mbH, represented by the managing director Mrs. Ursula Müller-Krantz.
3. order process
You order in our store by
1. putting articles into the shopping cart
2. go to the checkout
3. log in with your customer data or create a new customer account and enter your personal data or order as a guest
4. select the shipping method and payment method
5. take note of our terms and conditions and the cancellation policy and confirm this
6. confirm the correctness of your information by clicking the button "order with obligation to pay" at the end.
3.2 You order goods from our catalog by filling out the order form, sending us this or another informal order by fax, by mail or by e-mail, or by transmitting your order to us by telephone, giving the necessary information.
4. Offer and conclusion of contract
4.1 Your order - by whatever means - constitutes a binding offer to us to conclude a purchase contract. With the order you declare bindingly that you wish to purchase the ordered goods.
4.2 You will receive a copy of the order data when placing an order via our Internet store with the order receipt confirmation e-mail, which you can save. This confirmation of receipt expressly does not constitute an acceptance of your offer. In the case of a catalog order, we will be happy to send you the order confirmation upon request.
4.3 A purchase contract shall only be concluded when we accept your binding order by delivering the goods or by confirming the acceptance in text form by sending you a separate transport information/shipping notice by e-mail.
4.4 In deviation from the above, in the case of an order with the payment method prepayment, a purchase contract is already concluded with the sending of the order confirmation by e-mail.
4.5 The contract is concluded exclusively in the German language.
5. Correction of input errors/storage of the contract text
5.1 You can correct the contract declaration made by you in the context of the order in the Internet store at any time before sending it by clicking on the "Back" button or in the context of the change fields displayed. After sending the order, a correction is no longer possible.
5.2 Your orders will be stored by us until the complete processing of the purchase transaction. If you lose your records of your orders, please contact us by e-mail. We will gladly send you a copy of your order data as long as your order has not yet been processed. After complete delivery of the ordered goods, we will delete the order data subject to the legal retention periods and can no longer make them available.
6. prices and shipping costs
6.1 The prices stated on the product pages include the statutory value added tax plus shipping costs. Catalog prices always remain valid only until a new catalog has been published. In the event of premature price adjustments to the catalog prices, we will notify you of the new price without delay and leave you free to purchase the ordered goods at the valid price or to cancel your order.
6.2 In addition to the stated prices, we charge shipping costs for delivery. The shipping costs will be clearly communicated to you on the shipping costs overview, for orders via the Internet store also in the shopping cart system and on the order page.
6.3 For an order total of less than 20.00 EUR gross value of goods, we charge a minimum quantity surcharge of 4.00 EUR including VAT.
7.1 Delivery shall be made exclusively to the countries specified on the page "Shipping & Payment Conditions".
7.2 The delivery time within Germany is a maximum of five working days. The period for delivery begins with payment by Paypal / direct debit / credit card or payment in advance on the day after issuing the payment order to the remitting credit institution to run, with payment by invoice on the day after confirmation of the order and ends on the following fifth working day. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.
7.3 The delivery time to foreign countries is maximum 12 working days. The period for delivery begins with payment by Paypal / direct debit / credit card or payment in advance on the day after issuing the payment order to the transferring bank to run, with payment by invoice on the day after confirmation of the order and ends on the following 12th working day. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.
8.1 Payment shall be made at the Buyer's option by advance payment, by PayPal, by direct debit or credit card or on account.
8.2 In the case of payment in advance, you will receive the payment details with a separate message. The payment must be received by us within 8 days of receipt of this notification.
Paypal is the online payment service that allows you to pay for your purchases easily and quickly. Please inform yourself about opening an account with PayPal on the Internet at: www.paypal.de. As soon as the payment is booked, we deliver the goods taking into account the stated delivery times.
A debit from your account or the debit of your card takes place at the earliest on the day of shipment of the goods.
8.4 We offer delivery on account only to existing customers. We also reserve the right to refer these customers to another payment method if there are indications for us that question the customer's ability to pay.
9. retention of title
The goods remain our property until full payment has been made.
10.1 The limitation period for statutory claims for defects is two years, in the case of delivery to entrepreneurs within the meaning of paragraph 1.2 one year. The period shall commence in each case on the date of delivery, i.e. receipt of the item by the Buyer.
10.2 This shall not affect any claims for damages arising from injury to life, body or health which are based on an intentional or negligent breach of duty by the Seller or its legal representatives or vicarious agents as well as claims for other damages due to intentional or grossly negligent breach of duty on the part of the Seller, its legal representatives or vicarious agents.
10.3 In all other respects, the statutory provisions on liability for defects shall apply to all goods offered by us.
11. final provisions
11.1 The law of the Federal Republic of Germany shall apply exclusively, to the exclusion of the U.N. Convention on Contracts for the International Sale of Goods, insofar as the protection granted by mandatory provisions of the law of the country in which the customer, who is a consumer, has his habitual residence is not withdrawn.
11.2 In the case of contracts with merchants, i.e. customers who operate a commercial business or are classified as merchants in the German Commercial Code for other legal reasons, as well as with legal entities under public law, Bonn shall be the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.
11.3 Online Dispute Resolution pursuant to Article 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/.