Cancellation policy
Consumers, i.e. any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity, are entitled to a right of revocation in accordance with the following provisions:
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within one month without giving any reason.
The revocation period is one month from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
In order to exercise your right of revocation, you must inform us (Rheinisches Mineralien-Kontor GmbH & Co.KG, Fraunhoferstr. 7, 53121 Bonn, Tel. 0228 98865-0, E-Mail: info@krantz-online.de) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods..
The right of withdrawal does not apply to distance contracts for the delivery of goods that are
a) are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
b) contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
Sample cancellation form
(If you wish to cancel the contract, please fill out and return this form).
To
Rheinisches Mineralien-Kontor GmbH & Co.KG, Fraunhoferstr. 7, 53121 Bonn, Germany,
e-mail: info@krantz-online.de
Herewith I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following
goods
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of paper communication)
Date
__________________________
(*) Delete where not applicable.