Secure Shopping Guarantee

Notification of your right of cancellation

You are entitled to cancel this contract within fourteen days without stating reasons. The cancellation deadline is fourteen days from the date on which you or a third party appointed by you, who is not the shipper, has taken possession of the goods. In order to exercise your right of cancellation, you must send us (Dr. F. Krantz Rheinisches Mineralien-Kontor GmbH & Co. KG, Fraunhoferstr. 7, 53121 Bonn, tel. no.: +49-228 / 988 65-0, fax no.: +49-228 / 988 65-20, e-mail: an unambiguous declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may, but need not, use the attached specimen cancellation form for this purpose.

Despatch of the notification prior to the cancellation deadline will be deemed observance of said deadline.

Consequences of cancellation

If you cancel this contract, we shall be obliged to refund you all payments received from you immediately, including shipping costs (with the exception of the additional costs incurred if you have selected a shipping method other than the cheapest standard delivery method we had offered), within no more than fourteen days from the date on which we receive your notification of cancellation of this contract. We shall use the same payment method for this refund as you used for the original transaction, in the absence of an express alternative agreement made with you. Under no circumstances will you incur charges for such a refund.

We may refuse to make a refund until the goods are returned to us or until you have provided us with evidence that you have despatched the goods, whichever is earlier.

You must return or transfer the goods to us immediately, but in all cases within no more than fourteen days of the date on which you inform us of cancellation of this contract. You will be deemed to have observed the deadline if you despatch the goods by said date. You will be responsible for the direct costs of returning the goods.

You will only be liable for any loss of value of the goods if said loss of value is attributable to an unnecessary action to check their condition, properties and operating method.

Download terms of recall

Possilities of payment

  • Payment per bank transfer:
    You will get 3% Skonto.
    This is only possible for clients with a german account. Then you have to tell us the account number and the BLZ
  • Payment in advance:
    You will get 3% Skonto.
    You transfer the amount of your invoice to one of our accounts and as soon as we receive the money we will depatch your order.
    The supply remains up to the complete payment our property.
  • Payment against invoice:
    If you are a known customer, already registered, we send the goods together with its invoice which have to be paid net within 14 days from the date of the invoice.
  • Payment by credit card:
    We accept the following credit cards: Mastercard and Visa. We deduct the invoice amount of your card if the desired products are dispatched. Please indicate the credit card number as well as its expiration date and for your own safety reasons send us a copy of your card as well as a copy from your identity card and your signature. You can do this by mail our fax (0049 9886520).