Frequently asked questions

Krantz retail shop

Visit us in Bonn! We keep many products of our catalog for you on stock. For logistic and economic reasons we do not have however everything available. If you are interested in somewhat special to look at in our shop it would be better to inform us before you come to us (telephone 0049 228 988650 and announce your visit) - without any obligation to the purchase!
Our opening hours are Monday till Friday from to 7.30 a.m. - 12.30 p.m./1.00 p.m. - 4.30 p.m.

Delivery time

Your order is processed within 48 hours and shipped by the quickest, most cost effective means (Post, DHL or DPD). For most orders, you can expect delivery within four to ten working days. If we need more time, we will inform you.

Forwarding expenses

Postage and careful packing are charged by weight. If you would like to be informed before about the postage price, please let us know this!
Tip: If the postman does not reach you, your package stores one week at the post office.

Possilities of payment

  • Payment in advance:
    You will get 3% cash discount.
    You transfer the amount of your invoice to one of our accounts and as soon as we receive the money we will depatch your order.
    The supply remains up to the complete payment our property.
  • Payment against invoice:
    If you are a known customer, already registered, we send the goods together with its invoice which have to be paid net within 14 days from the date of the invoice.

Can I return goods

You are entitled to cancel this contract within fourteen days without stating reasons. The cancellation deadline is fourteen days from the date on which you or a third party appointed by you, who is not the shipper, has taken possession of the goods. In order to exercise your right of cancellation, you must send us (Dr. F. Krantz Rheinisches Mineralien-Kontor GmbH & Co. KG, Fraunhoferstr. 7, 53121 Bonn, tel. no.: +49-228 / 988 65-0, fax no.: +49-228 / 988 65-20, e-mail: an unambiguous declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may, but need not, use the attached specimen cancellation form for this purpose.
Despatch of the notification prior to the cancellation deadline will be deemed observance of said deadline.

Consequences of cancellation

If you cancel this contract, we shall be obliged to refund you all payments received from you immediately, including shipping costs (with the exception of the additional costs incurred if you have selected a shipping method other than the cheapest standard delivery method we had offered), within no more than fourteen days from the date on which we receive your notification of cancellation of this contract. We shall use the same payment method for this refund as you used for the original transaction, in the absence of an express alternative agreement made with you. Under no circumstances will you incur charges for such a refund.
We may refuse to make a refund until the goods are returned to us or until you have provided us with evidence that you have despatched the goods, whichever is earlier.
You must return or transfer the goods to us immediately, but in all cases within no more than fourteen days of the date on which you inform us of cancellation of this contract. You will be deemed to have observed the deadline if you despatch the goods by said date. You will be responsible for the direct costs of returning the goods.
You will only be liable for any loss of value of the goods if said loss of value is attributable to an unnecessary action to check their condition, properties and operating method.

Data security

Your personal datas are stored and processed by EDP. They are not passed on to any other companies!

Telephone service

We are pleased that you will contact us. If you have questions on our program, our offers or on our service or if you only want to place your order, please consult us.
We help you from Monday till Friday from 7.30 a.m. - 9.00 a.m. and from 9.15 a.m. - 12.30 p.m and from 13.00 p.m.  -16.30 p.m.  .


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