General Terms and Conditions of Business

The General Terms and Conditions of Business below contain statutory information about your rights under the regulations governing distance selling contracts and electronic commercial transactions.

1. Scope of validity/definitions

1.1 These General Terms and Conditions of Business apply to all goods and services supplied by Dr. F. Krantz Rheinisches Mineralien-Kontor GmbH & Co. KG, Fraunhoferstr. 7, 53121 Bonn, in this online shop. Any divergent terms and conditions which the purchaser may have are hereby expressly precluded and are not covered either by delivery of the goods or by any other implied action.

1.2 Within the meaning of these General Terms and Conditions of Business, a consumer is any natural person who concludes a legal transaction for purposes which may be mainly attributable neither to his commercial nor to his self-employed professional activity. An entrepreneur within the meaning of these General Terms and Conditions is any natural person, legal entity or unincorporated business with full legal capacity which exercises its independent professional or commercial activity upon conclusion of a legal transaction.

2. Contracting partner

Any purchase agreement will be concluded with Dr. F. Krantz Rheinisches Mineralien-Kontor GmbH & Co. KG, Fraunhoferstr. 7, 53121 Bonn, represented by Krantz Verwaltungsgesellschaft mbH, which is in turn represented by its managing director Mrs Ursula M├╝ller-Krantz.

3. Order process

You can order in our shop by

  1. 1. adding an article to your shopping basket
  2. 2. retrieving your shopping basket
  3. 3. proceeding to the check-out
  4. 4. entering your customer data or setting up a new customer account and entering your personal data
  5. 5. selecting the delivery and invoice address
  6. 6. selecting the methods of shipment and payment
  7. 7. accepting and confirming our terms and conditions of business and information about cancellation
  8. 8. confirming that your details are correct by finally clicking on the "Buy now" button.

3.2 You can order goods from our catalogue by completing the order form or issuing any other written order, which you send to us by fax, post or e-mail, or by giving us the necessary information by telephone.

4. Order and conclusion of the contract

4.1 Your order, irrespective of the way in which you place it, constitutes a binding order to us for conclusion of a purchase agreement. By this order, you bindingly declare that you wish to purchase the goods ordered.

4.2 If you order in our online shop, you will receive a copy of the order details by e-mail confirming receipt of the order, which you can save. This confirmation of receipt expressly does not constitute acceptance of your order. If you order from our catalogue, we shall be pleased to send you a confirmation of order on request.

4.3 A purchase agreement will only be concluded when we accept your binding order by delivering the goods or confirm our acceptance to you in writing by e-mail in the form of separate shipping information or notification of despatch.

4.4 Notwithstanding the above, when an order is placed and payment is made in advance, a purchase agreement will be concluded when the confirmation of order is sent by e-mail.

4.5 The contract will be concluded exclusively in German.

5. Correction of input errors/saving the wording of the contract

5.1 You can correct the contract you submitted when ordering in the online shop at any time by clicking on the "Back" button or correcting it in the correction fields displayed. Correction will no longer be possible after you have submitted the order.

5.2 We shall save your orders until the purchase transaction has been fulfilled in full. Should you lose the documents pertaining to your orders, please contact us by e-mail. We shall be pleased to send you a copy of the details of your order, provided that it has not yet been fulfilled. We shall delete the order data when the goods ordered have been delivered in full, subject to the statutory retention period, and shall no longer be able to make them available.

6. Notification of your right of cancellation

You will be entitled to cancel this contract within fourteen days without stating reasons.

The cancellation deadline is fourteen days from the date on which you or a third party appointed by you, who is not the shipper, has taken possession of the goods.

In order to exercise your right of cancellation, you must send us (Dr. F. Krantz Rheinisches Mineralien-Kontor GmbH & Co. KG, Fraunhoferstr. 7, 53121 Bonn, tel. no.: +49-228 / 988 65-0, fax no.: +49-228 / 988 65-20, e-mail: an unambiguous declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may, but need not, use the attached specimen cancellation form for this purpose.

Despatch of the notification prior to the cancellation deadline will be deemed observance of said deadline.

Consequences of cancellation

If you cancel this contract, we shall be obliged to refund you all payments received from you immediately, including shipping costs (with the exception of the additional costs incurred if you have selected a shipping method other than the cheapest standard delivery method we had offered), within no more than within fourteen days from the date on which we receive your notification of cancellation of this contract. We shall use the same payment method for this refund as you used for the original transaction, in the absence of an express alternative agreement made with you. Under no circumstances will you incur charges for such a refund.

We may refuse to make a refund until the goods are returned to us or until you have provided us with evidence that you have despatched the goods, whichever is earlier.

You must return or transfer the goods to us immediately, but in all cases within no more than fourteen days of the date on which you inform us of cancellation of this contract. You will be deemed to have observed the deadline if you despatch the goods by said date. You will be responsible for the direct costs of returning the goods.

You will only be liable for any loss of value of the goods if said loss of value is attributable to an unnecessary action to check their condition, properties and operating method.

7. Prices and shipping costs

7.1 The prices stated on the product pages include VAT at the statutory rate. Shipping costs are additionally added. List prices will only remain valid until a new catalogue is published. In the event of premature list price amendments, we shall inform you of the new price immediately and leave it to your discretion to purchase the ordered goods at the applicable price or cancel your order.

7.2 In addition to the prices quoted, we shall charge shipping costs for delivery. You will be notified clearly of the shipping costs on the list of shipping costs and on the order page for orders placed in the online shop and also in the shopping basket system.

8. Delivery

8.1 Within Germany, delivery will be made to a street address or packing station. Deliveries abroad will be made exclusively to a street address. We shall not pay any duty for deliveries abroad. This must be paid separately by the customer.

8.2 The delivery period will be ten working days, provided that the ordered product is identified as being available to us from stock. We shall expressly state any other delivery periods on the respective product page. The delivery period will begin on the day after the date on which the payment order is made to the crediting financial institution and end on the tenth day thereafter. Should the last day of the delivery period fall on a Saturday, Sunday or on a statutory holiday applicable at the place of delivery, the following working day will apply instead.

9. Payment

9.1 Payment must be made in advance by PayPal, against invoice or by direct debit, at the purchaser's discretion.

9.2 If advance payment is selected, we shall state our bank details in the order confirmation and supply the goods after receipt of payment, within the stated delivery period.

After placing the order, please follow the payment instructions if you have selected PayPal or direct debit as the methods of payment. PayPal is an online payment service which enables you to pay for your purchases simply and quickly. You can find information on opening an account at PayPal online at: As soon as payment has been made, we shall deliver the goods within the stated delivery periods.

We offer delivery on account to existing customers only. We reserve the right to demand that these customers also use a different method of payment, should we have an indication that the customer's solvency is in question.

Please enter your bank details on the form for payment by direct debit. We shall send the payment information to our financial institution at the time of despatch of the goods. Your account will not be debited until the date of despatch of the goods.

10. Reservation of title

We shall retain title to the goods until payment has been made in full.

11. Guarantee

(1) The time-barring period for statutory claims for defects is one year for second-hand goods and two years for new goods, and will begin on the date of delivery, i.e. acceptance of the goods by the purchaser.

Any claims for loss arising from danger to life, limb or heath due to deliberate or negligent breach of obligation by the vendor, its statutory representative or agent, or clams due to other losses caused by deliberate or grossly negligent breach of obligation by the vendor, its statutory representative or agent, will remain unaffected.

(2) In other respects, the statutory provisions for liability for defects will apply to all goods which we offer.

12. Concluding provisions

12.1 The law of the Federal Republic of Germany will apply exclusively, to the preclusion of the UN Convention on Contracts for the International Sale of Goods, unless mandatory provisions of the law of the country in which the customer who is the consumer usually resides remove the protection granted.

12.2 Bonn will be the sole court of jurisdiction for any disputes arising directly or indirectly from contracts with legal entities under public law and with merchants, i.e. customers operating a commercial enterprise or classified as merchants for other statutory reasons under the [German] Commercial Code.